Privacy Policy

Effective Date: May 1st, 2025

This Privacy Policy describes how www.swissgallery.ae (the “Website”) collects, uses, and protects your personal information.

By using the Website, you agree to the terms outlined below.

Information We Collect

We collect personal information you provide directly and data generated through your use of the Website.

This may include:

  • Contact details (name, phone number, email)
  • Billing and shipping information
  • Order history and payment status
  • Device data (browser, IP address, operating system)
  • Usage data through cookies or analytics tools
  • Communications sent to us, including support requests

How We Use It

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases or inquiries
  • Improve the Website’s performance and security
  • Send marketing communications (only if you opt in)
  • Comply with legal and regulatory obligations

We do not sell or rent your personal information.

Sharing Information

We share data only with third parties necessary to operate our services. This may include:

  • Payment processors
  • Shipping and logistics partners
  • Customer support platforms
  • Email and infrastructure providers

Third parties are required to use your information only as directed and to protect it under applicable laws.

Cookies and Tracking

The Website uses cookies and similar technologies for:

  • Core site functionality
  • Traffic and usage analytics
  • Session management and preferences

You can manage cookie settings in your browser. Disabling cookies may affect how the Website functions.

Marketing Preferences

If you subscribe to marketing emails, you can unsubscribe at any time using the link in the message or by contacting us.

We will continue to send transactional emails related to your purchases.

Data Security

We use technical and organizational safeguards to protect your information. However, no system is completely secure. You use the Website at your own risk.

Data Retention

We retain personal information only as long as needed for the purposes stated in this policy, or as required by law.

Your Choices

You may request:

  • Access to the personal data we hold
  • Corrections or updates
  • Deletion of your information, where applicable
  • Withdrawal of previously given consent

To exercise your rights, contact us through the Website’s contact form.

International Data Transfers

If you are located outside the United Arab Emirates, your information may be processed in jurisdictions that may not provide the same level of data protection as your own.

Policy Changes

We may update this policy from time to time. When we do, we’ll update the “Effective Date” above. Continued use of the Website means you accept any changes.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us using the form available on the Website.