FAQs

To create an account, head over to the My Account page. Input a username along with your email address, and proceed by clicking “Register”. You’ll receive a link in your email inbox to set up a password for your account.

To reset your password, go to the Lost Password page, where you can enter your email address or username. You’ll receive a link with instructions in your email inbox. Should you encounter any difficulties, feel free to reach out to our support team for assistance.

To initiate the deletion of your account, raise a support ticket on the Contact page. Our team will reach out for verification before proceeding. Please note that account deletion is subject to the Terms of Use outlined on our website.

Our guest checkout option allows you to make purchases without creating an account. Simply proceed to checkout, enter your details, and complete your order seamlessly, saving you time while ensuring a hassle-free shopping experience.

All orders placed are final and cannot be cancelled or modified. If you change your mind, please note that we are unable to accommodate cancellations or modifications after the order has been processed. We encourage customers to carefully review their orders before completing the purchase. This policy applies to all payment methods, including Stripe, Tabby, and Wire Transfer.

Yes, upon placing an order, an automated email will be sent to acknowledge your purchase. It’s important to note that all orders placed are on hold. You will receive a subsequent email notification once our team confirms and begins processing your order.

If an item or multiple items from your order are out of stock at the time of purchase, we will issue a full or partial refund based on the unavailable products. While we strive to maintain up-to-date product availability on our website, we cannot guarantee stock availability at all times. We strongly encourage customers to contact our support team to confirm product availability before placing their order.

Monitor your email for order updates or visit the Order Status page to check the latest update on your order.

We accept a variety of payment methods, including credit/debit cards, tabby, and bank transfers to our corporate account. You can find the complete list during the checkout process.

Yes, it is safe to make purchases from our website (www.swissgallery.ae). We prioritize the security and satisfaction of our customers. Our website employs industry-standard security measures to protect your personal and financial information during transactions. Our website utilizes secure and encrypted connections (https://), ensuring a safe environment for your online purchases. Additionally, we encourage you to review our customer testimonials and the positive experiences shared by those who have previously engaged with our platform. If you have any concerns or questions, our customer support team is readily available to assist you. Your trust and safety are of utmost importance to us.

Yes, our website employs industry-standard security measures to ensure the safety of your personal and financial information. We use secure encryption protocols to protect your data during transmission.

For security reasons, we do not store your payment information on our servers. Your financial details are processed securely through our payment gateway, and we prioritize the protection of your sensitive data.

Yes, we provide shipping to neighboring GCC countries like Saudi Arabia, Kuwait, Qatar, Oman, and Bahrain. If you don’t find your country listed on the checkout page, please contact us to discuss any special arrangements that may be possible.

For a limited time, enjoy free shipping on all orders within the UAE. For international orders, free shipping is available on purchases over 1,500 AED. All orders come with tracked shipping for a secure and reliable delivery experience. Take advantage of this special promotion and shop with confidence. For more details about our shipping offers, feel free to contact us.

Once your order passes our quality control final inspection and is shipped to you, you will receive a notification from our logistics partner to coordinate the delivery time. If you do not receive a notification within 5 days, please contact us.

Currently, all items are shipped from our warehouse located in the United Arab Emirates.

To locate specific products on our website, you have a few options. You can browse through the appropriate category sections, utilize the available filters to narrow down your search, or simply use the search bar for direct access to your desired items.

All products available on our website are guaranteed to be brand new and authentic.

If you cannot find a specific product listed on our website, please reach out to our support team. We’re more than happy to assist you with your inquiries and help locate the product you’re searching for.

We offer warranty coverage specifically for watches purchased through our website. For further details, please refer to our Warranty Policy available on the website.

Yes, we offer a price matching service for our products. For detailed information on our price match policy, please refer to our Price Match Guarantee page. We strive to provide our customers with the best value, and our price match guarantee is designed to ensure you get competitive pricing on the products you purchase. If you have any specific questions or would like to request a price match, kindly review our policy for instructions on how to proceed. We appreciate your interest in our offerings and look forward to assisting you with your inquiries.

We accept returns based on specific conditions. For more details, please review our Returns and Refunds Policy.

The responsibility for return shipping rests solely with the customer. This means that arranging and covering the costs associated with the return shipment are the customer’s obligation.

If your order or part of it is canceled, we will issue a full or partial refund. We apologize for any inconvenience caused.

At this time, we do not offer exchanges. Instead, we kindly request that all items follow the returns process. Should you desire replacement items, a new order will need to be placed.